Privacy Policy
At Lee's Veterinary Clinic, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.
Information
Collected
We may collect the following types of information:
- Personal Info: Name, address, email, and phone number.
- Pet Details: Health, breed, age, and medical history.
- Payment Data: Necessary details for services rendered.
- Usage Data: Analytics like IP and browser type.
How It's
Used
The data we collect is utilized to:
- Provide and manage veterinary care.
- Communicate regarding appointments and results.
- Process payments and manage your account.
- Improve our website and client experience.
- Comply with legal and regulatory requirements.
Website cookies and analytics
We store your cookie preferences in your browser for up to 180 days. Optional website analytics is disabled until you choose to allow it. You can decline optional cookies and still call us, browse the website, or submit a request.
When allowed and configured, Google Analytics 4, managed through Google Tag Manager, measures page visits and interactions such as appointment-button, phone-link, directions, and review-link clicks, plus submitted Otto requests and their request type. A submitted request is not a confirmed appointment. Our custom analytics events do not include names, email addresses, phone numbers entered in forms, or the contents of messages.
Google Analytics also processes technical information such as browser and device details, cookie identifiers, approximate location, and the pages you visit. Please do not put personal or sensitive information in website links or URL parameters. You can read more in Google's Privacy Policy.
Appointment and staff-contact requests are handled through Otto, a third-party service acting on behalf of the clinic. Information you enter is processed to handle your request under the clinic's arrangements with Otto. Its necessary functions are separate from optional website analytics. For general information, visit Otto's website privacy information.
Some pages include Google Maps to help you find the clinic. Loading an embedded map contacts Google and may involve its own cookies or technical data processing. Our cookie controls govern optional website analytics; they do not disable these maps or Otto's operational request service. External review and pharmacy links take you to independent services with their own privacy policies.
Google Ads and Meta advertising tracking are not currently enabled by this implementation. The current Accept button allows website analytics only, not advertising tracking. Before advertising tracking is enabled, this policy and the relevant privacy choices will be updated. A server-side integration does not bypass your preferences.
Questions or Concerns?
If you have any questions about this Privacy Policy or how your information is handled, please reach out to our team.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.