Your first visit,
stress-free.
We know visiting a new clinic can be nerve-wracking. This guide will walk you through exactly what to expect, so you and your pet can feel right at home.
Fear-Free Certified
Stress-free handling
What to Expect
Warm Welcome
Arrive slightly early. Our desk team will greet you, offer treats to your pet, and finalize your intake forms in a quiet area.
Gentle Exam
A technician and doctor will conduct a nose-to-tail exam on the floor or table—wherever your pet feels most comfortable.
Clear Plan
We’ll discuss their lifestyle, answer your questions, and provide a transparent, personalized health plan.
What to Bring
Previous history & vaccination records.
Bring them in their original packaging.
Fresh sample (if requested by our team).
A favorite toy or blanket from home.
How to Prepare
This gives your pet time to sniff around, calm down, and allows us to finalize any remaining paperwork without rushing.
For the safety of all patients, please keep dogs on a non-retractable leash. If your dog is highly reactive, let us know and we can escort you directly to a private room.
All cats must be in a carrier. We recommend placing a soft towel over the carrier to block visual stimuli, which greatly reduces feline anxiety in the lobby.
Payment & Policies
Accepted Payments
Payment is required at the time services are rendered to maintain the highest quality of care.
- Cash & Major Credit Cards
- Cherry & CareCredit Financing Options
Pet Insurance
We highly recommend pet insurance and are happy to work with all major providers.
We will provide you with a detailed, itemized invoice and complete medical records to easily submit your claim for reimbursement.
Start Your New Client Request
Our secure Otto request form will open. When it does, choose Request an Appointment (New Client) to get started.
Submitting a request does not confirm an appointment. A member of our team will follow up to confirm availability.
Prefer to talk to us directly?
Call (256) 734-1177Pet Emergency?
We can't wait
to meet you.
Still have questions about your first visit? Our team is always here to help you prepare. We treat every pet like they are our own family.